Our strategy is to encourage more people to use our online services to do business with us rather than use the phone, both to improve the service we offer and also to create savings we can re-invest in council services.
Our target for 2016/17 was to increase the proportion of transactions made online to 30%. For 2017/18 the target is 36%. This data is compiled monthly and published via Google Charts.
We use GoveMetric to record satisfaction with our web pages and act on feedback received.